We want your experience with House of Tigernut to be exceptional. Please read our return policy carefully, noting that fresh beverage drinks are excluded from returns:

1. Returns and Exchanges:

• We accept returns and exchanges within 7 days from the date of purchase for most products.

• To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in its original packaging.

2. Fresh Beverage Drinks Exclusion:

• Fresh beverage drinks, including Tigernut Milk, Chufa horchata, are excluded from our return policy.

• Due to their perishable nature, we are unable to accept returns for fresh beverage drinks.

3. How to Initiate a Return or Exchange:

• Contact our customer service team at [your contact information] to initiate the return or exchange process.

• Provide your order number and a detailed reason for the return or exchange.

• Our customer service team will guide you through the process and provide you with any necessary instructions.

4. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.

5. Exclusions and Conditions:

• Certain items are not eligible for return or exchange, including [list specific items or categories].

• We reserve the right to refuse a return or exchange if the item is not in its original condition or does not meet our return policy criteria.

6. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is a result of our error or a defective product.

• We recommend using a trackable shipping service and purchasing shipping insurance when returning items.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately.

• Provide detailed information and, if possible, include photographs of the damaged or defective item.

• We will work with you to resolve the issue, whether through a refund, replacement, or other appropriate solution.

8. Cancellations:

• Orders cannot be canceled once they have been processed and shipped.

• If you wish to cancel an order, please contact us as soon as possible, and we will do our best to assist you.

By making a purchase on the House of Tigernut website, you agree to and acknowledge our return policy, excluding fresh beverage drinks.